Internal Scheduling Policy

Website Appointment

Service: VIVA Aesthetic Assessment

Patient-facing appointment length: 30 minutes

Appointment Type: VIVA Aesthetic Coordinator

Internal Scheduling

Reserve 45 minutes for every Comprehensive Aesthetic Assessment to allow time for:

• Patient intake

• Clinical photography

• MANA Skin Analysis (when appropriate)

• Documentation

• Provider coordination

• Workflow flexibility and patient questions

Online Scheduling

All online VIVA Aesthetic Assessment appointments should be scheduled on Yin's calendar.

At the same time, block the same 45-minute appointment on Mandy's calendar.

Patient Flow

English-speaking Patients

• Yin conducts the assessment.

• Mandy is available to assist with clinical photography, MANA Skin Analysis, documentation, patient flow, or other tasks as needed.

Chinese-speaking Patients

• Mandy may conduct the assessment independently.

• Yin may continue with other responsibilities.

Many successful med spa websites follow a very simple patient journey:

1. Assessment

2. Customized plan

3. Treatment

4. Maintenance